Refund Policy

1. Our Guarantee

We offer a 30-day money-back guarantee on all purchases of Mail Lana. If you're not completely satisfied with the software, you can request a full refund within 30 days of purchase.

2. Eligible Refund Requests

You are eligible for a refund if:

• You request a refund within 30 days of purchase
• The software has technical issues that we cannot resolve
• The software does not work as advertised
• You are unsatisfied with the product for any reason

3. How to Request a Refund

To request a refund:

1. Contact us through our support page or the support email provided with your purchase
2. Include your purchase email and transaction reference
3. Briefly explain the reason for your refund request (optional but helpful)
4. We will process your refund within 5-7 business days

4. Refund Processing Time

Once approved, refunds are processed within 5-7 business days. The funds will be returned to your original payment method. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

5. After 30 Days

Refund requests made after 30 days from the purchase date will be reviewed on a case-by-case basis. While we strive to accommodate all reasonable requests, refunds after 30 days are not guaranteed.

6. License Termination

Upon receiving a refund, your license to use Mail Lana is immediately terminated. You must cease all use of the software and delete all copies from your devices.

7. Non-Refundable Situations

Refunds may be denied if:

• You have violated our Terms of Service
• Your email account or domain was suspended or blocked due to spam or misuse of the software
• You have made excessive refund requests in the past
• We detect fraudulent activity

8. Technical Support First

Before requesting a refund due to technical issues, please contact our support team. Many issues, such as SMTP settings or tracking setup, can be resolved quickly, and we're here to help you succeed with Mail Lana.

9. Partial Refunds

We do not offer partial refunds. All approved refund requests receive a full refund of the purchase price.

10. Payment Processor Fees

Refunds cover the full purchase price. However, payment processor fees (if any were charged separately during purchase) are non-refundable as they are charged by third-party payment providers.

11. Contact Us

If you have any questions about our refund policy, please visit our support page.