Contact Support
Need help with Mail Lana? We're here for you.
How to Get Support
Email: support@ydulana.com
Response Time: Usually within 24 hours
Please include what you were trying to do, any error message, your Windows version, and whether your SMTP connection and tracking URL work.
Frequently Asked Questions
How do I install Mail Lana?+
After purchase, you'll receive download instructions. Mail Lana runs on Windows 10 and Windows 11. Download the installer and follow the setup wizard, then connect your SMTP account.
What payment methods do you accept?+
We accept the payment methods offered at secure checkout through our payment processor.
Do you offer documentation?+
Yes. A detailed user manual is included, covering installation, SMTP configuration, tracking server setup, contacts, campaigns and troubleshooting.
Can I use Mail Lana commercially?+
Yes. Your license covers personal or commercial use on one device at a time, including sending campaigns for your own business or clients. See the Terms of Service for details.
Does Mail Lana provide an email account?+
No. You use your own SMTP-enabled email account, such as Gmail, Outlook / Microsoft 365, cPanel email or Zoho. Your provider's sending limits apply.
Do I need a website for tracking?+
Only for open, click and unsubscribe tracking and the lead capture popup. You install the included tracking files on your own website. You can send campaigns without it.